2008 REGIONAL MEETINGS

For more information on how you can be involved as a TAPS Regional Liaison or TAPS Regional Sponsor, please email at cbailey@taps-online.org

2007 REGIONAL MEETINGS

Texas Gulf Coast Region
Where: Houston
When: February 23, 2007
Sponsor: MasterWord Services
Topic: “Working With Individuals of Limited English Proficiency”
Presenter: Jorge Ungo-Project Manager of Interpretation Division of MasterWord Services
TAPS Regional Liaison(s): Charmaine Bailey (UT MD Anderson Cancer Center)

Texas Prairies & Lakes Region
Where: Dallas
When: April 27, 2007
Sponsor: MasterWord Services
Topic: “Working With Individuals of Limited English Proficiency”
Presenter: Jorge Ungo-Project Manager of Interpretation Division of MasterWord Services
Topic: “Jose King Project”
Presenter: Nancy Phillips, Director of Outcomes Manager & Education (Arlington Memorial Hospital)
Topic: “Communication Tips for Unexpected Outcomes”
Presenter: Seana George, Manager of Patient Advocacy (Arlington Memorial Hospital)
TAPS Regional Liaison(s): Rafael Zambrana (Baylor University Medical Center) & Seana George (Arlington Memorial Hospital-Arlington)

Texas Panhandle Plains Region
Where: Lubbock
When: June 1, 2007
Sponsor: rL Solutions
Topic: “It Is All In the Way You Wear Your Hat”
Presenter: Sharon Ivory- Senior Vice President of Covenant Health System
Topic: “Giving People News They Can Use”
Presenter: Lisa Reynolds-System Director of Patient Relations at Christus Health
Topic: “HCHAPS, CMS and Other Fun Regulations- Are You Ready?” (Open Forum)
Presenter: Michelle Bright, Director of Education at Covenant Health System
TAPS Regional Liaison(s): Gail Spivey (Covenant Health System-Lubbock)

Texas Hill Country Region
Where: Austin
When: June 15, 2007
Sponsor: Prognosis Solutions
Topic: “Improving Relations Between Patient Advocates and Physicians”
Presenter: John C. Joe, MD, MPH Chief Medical Officer- Prognosis Solutions, Inc.
Topic: “Patient Advocate Risk Management Issues: Can You Be An Advocate and Give an Apology?”
Presenter: Melanie Pita, JD- Business Developer Manager with Keasis Record Services
TAPS Regional Liaison(s): Charlotte Croft (Seton Healthcare Network-Austin) and Angelica Aguilar (Baylor University Medical Center-Dallas)

Texas Gulf Coast Region
Where: Corpus Christi
When: June 22, 2007
Sponsor: NRC+Picker
Topic: “Defining the Patient Experience”
Presenter: Cara Hull
Topic: “I Am Too Young To Feel This Old”
Presenter: Sue Fiedler
TAPS Regional Liaison(s): Robin Smith (Driscoll Children’s Hospital-Corpus Christi)

2006 REGIONAL MEETINGS

Texas Prairies & Lakes Region
Where: Dallas
When: November 20, 2006
Sponsor: NRC+Picker
Topic: “HCAHPS: Quality Initiative Focus On Improving and Measuring Patient Satisfaction”
Presenter: Melissa Woken, Manager of NRC+Picker
TAPS Regional Liaison(s): Rafael Zambrana (Baylor University Medical Center) & Seana George (Arlington Memorial Hospital-Arlington)

South Texas Plains Region
Where: San Antonio
When: December 1, 2006
Sponsor: rL Solutions
Topic: “Giving People News They Can Use”
Presenter: Lisa Reynolds-System Director of Patient Relations (CHRISTUS Health)
Topic: “Put On Your HCHAPS: Getting Ready For a New Type of Reporting”
Presenter: Jodi Cunningham, PressGaney
TAPS Regional Liaison(s): Linda Price (CHRISTUS Health-San Antonio) & Olivia Ramirez (CHRISTUS Health-San Antonio)

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