September 8-10, 2010
Austin, TX
Sheraton Austin Hotel at the Capitol

Have you ever been asked, “What’s a Patient Advocate?” or “What exactly do you do?” What about your job title? Are you an Advocate, Patient Representative, Patient Liaison, Guest Services Rep? It can be confusing for us, much less the patient.

The goal of this year’s conference is to define the role of the patient advocate using the nine domains of practice as outlined by the Society for Healthcare Consumer Advocacy.

• Patient Rights & Responsibilities
• Grievance & Complaint Management
• Measuring Patient Satisfaction
• Interpersonal Communication
• Customer Service / Service Excellence
• Mediation & Conflict Resolution
• Crisis Intervention
• Data management
• Healthcare Management

When you leave the conference we want you to have a comprehensive understanding of your role. We also hope that this information can be communicated with your leaders so that those you work with and those around you also have a better understanding of what you do. Our hope is that a more clearly defined role will raise the awareness of what we do, will give us more opportunities to serve our patients, and will increase the value of the services we provide.